Wine Gift Baskets Are "The Norm." Get Something "UNIQUE" instead. Buy A Wood, "Wine Gift Crate" Or Other Product For That Special Someone Or Yourself !!!! Question ? Call Us At : 301-980-3496

FAQ's

Question : Who makes the products sold by"Wine Crate Craftworks ?"

Answer : All of the products sold by "Wine Crate Craftworks" are personally, handcrafted by the owner who has years of woodworking experience. Every item is made with pride to a high standard of quality.

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Question : Are the products sold by "Wine Crate Craftworks" available for purchase anywhere besides this website ?

Answer : "Wine Crate Craftworks" is located in the central part of the State of Maryland. So, if you live or will be in that area, it is possible to purchase the items in person. If you desire to do so, please contact me by phone or e-mail (see the "Contacts" heading) to arrange a time, and date to do so.

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Question : What is the "Return / Exchange Policy" for items purchased ?

Returns

Returns must be requested no more than 15-days from the date of purchase. If more than 15-days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start the refund / exchange process, contact "Wine Crate Craftworks," as soon you determine you desire a refund or replacement. This initial notice must be no more than 15-days after the purchase date.

Contact Information : Phone : 301-980-3496
E-Mail : wayne@winecratecraftworks.com

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wayne@winecratecraftworks.com and send your item to: Wine Crate Craftworks, LLC, 12106 Sudbury Court, Clarksville MD 21029-1728, United States.

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Question

What if an item is currently, "out of Inventory" due to temporary, supply and demand circumstances ?

Answer  

If this happens, send me an e-mail or call on the phone, and "Wine Crate Craftworks," will give you an approximate, time frame when the item you desire can be built and delivered to you. In most cases, the delay should be less than 7-days.

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Question

Some of the products say they are constructed using, "Dovetail Joints." What are "Dovetail Joints ?"

Answer

Dovetail Joints use a series of "Pins" that are cut into the end of one board, which then interlock with a series of "Tails," which are cut into the ends of another board. When interlocked they create a strong and decorative joint. See a photo of a "Dovetail Joint" by going to the "Wooden Wine Crate-Dovetails" under the "PRODUCTS" tab.